These "Terms and Conditions" are subject to change at any time.

Hours of Operation - Hours of operation are 9AM to 5PM, Monday through Friday.

Service - CIX invoices service labor at $95 per hour ($150 Night and Weekend), per technician unless otherwise noted. Billable time starts once the technician/s reach the site. The first hour of any on-site service is billed in full; subsequent hours will be billed in 15 minute increments.

Access - The client must allow access to the site where work is to be performed. If a technician is dispatched to a site, but unable to perform service due to restricted access, on-site service billing applies.

Service Warranty - All labor is warrantied for a period of 12 months beyond the date of invoice.  System failure in any capacity due to a negligent installation by CIX will be corrected at the expense of CIX.  This excludes any service work provided due to failed equipment or negligent use outside the control of CIX. Damages may not exceed the invoiced value.

Equipment Warranty - CIX does not warranty equipment.  Equipment warranties are solely the responsibility of the manufacturer, and CIX will work with both parties to find an agreeable means to an end.  That said, any service work provided during the process is billable.  Damages may not exceed the invoiced value.

Tampering - Unless authorized by CIX, any tampering or modification of an installation will result in a void of warranty.

Estimates - Estimates are sent via email and are good for 10 days beyond the date issued.

Invoices - Invoices are sent via email and due within 15 days of the date issued.

Deposits - A retainer invoice for deposit will be generated upon the acceptance of an estimate greater than $10,000.

Payment - Payments are due within 15 days of an invoice. Invoices beyond 35 days past due result in void of warranty.

Late Fees - Invoices 35 days past due will be assessed a late fee of 2% the value of the invoice unless otherwise noted.

Postage - A $2 charge will be added to all estimates, invoices, and/or statements sent by any method that isn't email.